For account, privacy, and deletion requests.
Support center
We are here to help.
Find quick answers to common Smart Kidz questions. For account-specific issues, contact our team using the official details below.
Tell our team how we can help.
Jl. Kanal No. 5-A, Semarang, Indonesia.
Frequently asked
Answers for your next step.
I cannot sign in.
Check your email and password, then use the forgot-password feature in the app. If the issue continues, email us from your registered address and describe the error without sharing your password.
How do I check student enrollment?
Open the enrollment area in the app to view student information and status. If it is missing, include the student name and account email when contacting support.
My tuition payment status has not changed.
Keep your invoice number and tuition receipt. Support can help trace the transaction through the payment channel used.
Where can I see report cards and daily activity?
Open the reports area to see report cards and daily activity shared by the school or teacher for the available period.
How do I read school announcements?
School and branch announcements appear in the announcements area. Enable notifications so important updates can reach your device.
Is chat available yet?
The chat menu is still in development. It is not a production communication channel yet; we will announce it when ready.
Why did I not receive a notification?
Check your device notification permission and internet connection. Confirm that the app is using the right account, then contact support if the issue remains.
How can I request deletion?
Visit Privacy & Account Deletion. Requests are handled by email so we can verify the account owner.
Still need help?
Contact the Smart Kidz team.
Include your account email, issue category, and a short timeline. Never send passwords, one-time codes, or sensitive documents by email unless requested through an official verification process.